Yes. After signup, you can claim free usage time through daily check-ins and use it to test nodes, apps, and common websites. If you need higher bandwidth, more regions, or long-term stability, you can upgrade to VIP dedicated lines.

No. Naiyun VPN provides one-click connection. Most users do not need v2rayN, Shadowrocket, or v2rayNG. Advanced users can still import subscriptions when needed.

Concurrent device limits depend on the plan. The basic plan supports 3 devices, while higher plans can support up to 10 devices online at once for phones, computers, and tablets.

LetsVPN and Astrill VPN are well-known options, but Naiyun VPN focuses on transparent node regions, China access stability, Free VPN testing, and support that helps users diagnose real device and network issues.

Update the subscription list first, then switch to a lower-load node. If it still fails, check system time, app version, and local network status, or send a screenshot to support.

Some return-to-China acceleration scenarios are supported. Choose the route marked for domestic apps such as NetEase Cloud Music, Youku, or iQIYI, noting that results depend on region and carrier.

If the official VPN download is slow, contact online support for a mirror link or check the official Telegram channel for the latest installer.

Yes, if your router supports Merlin, OpenWrt, or Padavan firmware. You can configure the corresponding plugin with subscription information to route home devices through selected nodes.

Click Forgot Password on the login page and use your registered email to receive a reset link. Keep that email active for security and account notices.

Yes. Naiyun VPN can be used on home Wi-Fi, campus networks, hotel Wi-Fi, and 5G mobile networks, with routing adjusted according to the current network environment.

Your specific browsing content is encrypted. An ISP may see that an encrypted connection exists, but it cannot directly read pages, account data, or request contents inside the VPN tunnel.

No. We do not log browsing history, download content, DNS query details, or real-IP activity trails. We only retain the minimum information required for accounts and service operation.

Naiyun VPN uses protocols such as VLESS Reality and Hysteria 2, along with fallback routes, to reduce the impact of blocking, interference, and congestion.

Connections use modern encrypted transport and may rely on TLS 1.3, ChaCha20, and related methods to protect data on public Wi-Fi and mobile networks.

Under a normal connection, target websites see the exit IP of the selected node rather than your local real IP. DNS leak protection and a kill switch are recommended.

Yes. The kill switch blocks unencrypted traffic when a connection drops unexpectedly, reducing the chance of exposing your real IP or requests.

DNS requests are sent through encrypted channels to controlled resolvers, reducing wrong redirects, hijacking, and local carrier DNS pollution.

No. Naiyun VPN is not an ad platform and does not sell user behavior to third parties. Privacy is a basic boundary for any responsible VPN Provider.

That means the selected exit node is active. You can choose regions such as Hong Kong, Japan, the US, or Singapore based on what you need to access.

It supports most common scenarios. Naiyun VPN prepares native or optimized nodes for Netflix, YouTube, Disney+, aiyifan, and similar services, and can also help with overseas platforms such as Binance and OKX.

Dedicated tools like UU Accelerator, Leigod, or Xunyou focus on specific games. Naiyun VPN covers broader network acceleration, including international game servers, Steam, AI tools, streaming, and websites.

Some nodes allow P2P traffic. Please choose routes marked for that use and comply with local laws and platform rules.

All networks can be affected by local carriers and congestion. Naiyun VPN uses dedicated lines, load balancing, and backup nodes to reduce fluctuations, with VIP routes typically performing better.

Smart split routing keeps local apps direct while sending Google, ChatGPT, YouTube, and other overseas services through encrypted accelerated routes, avoiding unnecessary detours.

Some nodes include basic filtering rules that reduce common pop-ups and malicious redirects, but they do not replace browser security plugins or dedicated ad blockers.

Yes. You can submit tickets or contact Telegram support for connection failures, Download VPN issues, node choices, device syncing, and subscription questions.

Use automatic routing first. For manual testing, compare Hong Kong, Japan, Singapore, and US routes by latency, packet loss, and the app or website you need most.

Yes. Sign in with the same Naiyun VPN account and your subscription benefits can be shared across phone, desktop, tablet, and some router setups.

You can buy a temporary data top-up in the user center or upgrade to a higher plan by paying the difference. Light users can continue using daily free time.