Privacy Policy

This Privacy Policy explains how the mobile application provided by Naiyun VPN (the 'App') handles personal information. We collect data only within the scope needed to provide connection, account, and support functions, and we protect user privacy under this policy.

When you download and launch this App, necessary operational data may be collected, including your Internet Protocol (IP) address, device operating system version, in-app access paths, session duration, and error logs. To recommend more accurate connection routes, we may process approximate device location information. These data are used for: 1. Geolocation services: recommending suitable routes based on Naiyun VPN's node distribution; 2. Performance optimization: identifying regional connection issues through anonymized aggregate data; 3. Service communication: sending important updates, security notices, or service messages through your reserved email or username.

We only transmit aggregated anonymized data to necessary third-party partners (such as Google Play Services, Firebase, etc.) for crash analysis, performance statistics, and feature improvement. Except in the following circumstances, we do not share personal information: 1. Compliance with legal process or regulatory requirements; 2. Necessity to protect user safety or investigate fraud; 3. Cooperation with entrusted providers who have signed strict confidentiality agreements. You can stop new data collection by uninstalling the App through the standard process on your mobile device.

User-provided data will be retained during the service period and for a reasonable period afterward. If you need to cancel your account and delete your profile, please contact our privacy team via [email protected]. This App is not intended for minors under 13. If we discover that such information was collected by mistake, we will delete it as soon as practical. Guardians may also contact us through the email above so that we can take appropriate action.

This Privacy Policy may be updated due to regulatory requirements, product functions, or business process changes. Please check this page periodically. Continued use after changes are published will be deemed acceptance of the revised terms. This policy takes effect on October 4, 2025. If you have questions about our privacy handling process, contact the Naiyun VPN team by email ([email protected]).